PEOPLE FIRST

People are NorthStar’s most important resource.

We treat our coworkers, customers and suppliers with respect. We treat others as we would like to be treated.

We behave in a manner consistent with the highest standards of honesty and integrity. Honesty is vital in relationships with coworkers and management as well in delivering what is promised to our clients.

Through friendliness we have fun and are committed to finding joy in our work.

We have a culture of thanks and recognition.

Learning is a lifelong project.

EMPOWERMENT

NorthStar believes a participative management style will create emplowered individuals and teams. All employees are expected to take ownership o their work and processes.

Those closest to the challenges of our work are fully trained and empowered to make decisions that affect the company and their work.

Our teams are trained, focused and accountable with clearly defined goals.

COMMUNICATION

NorthStar is committed to effective communication among ourselves, our customer-partners and our suppliers. We seek first to understand, then to be understood.

Every action builds across the organization to minimize barriers. We are committed to open, candid and effective giving and receiving of information.