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"Thank you, NorthStar, for more than 20 years of specialized service. My needs have been very specific, probably differing from normal techniques, and I know that I have been difficult to please at times, but I greatly appreciate your interest in helping me design appliances. I know your services will continue at the high quality you have always provided me with."

- Dr. R. J. Gibson (Fergus Falls, MN)

FAQs - Shipping Information

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How do I send a model for appliance construction?

  • Carefully inspect your working models for voids, blebs or distortions.  Our finished product depends on the quality of your patient’s model.
  • Write your patient’s name on the bottom of the model, especially when more than one case is sent in a box.
  • Include a wax bite whenever upper or lower models are sent.
  • Supply upper and lower models whenever the teeth are to be repositioned or if an extremely close bite creates a potential for occlusal interference.
  • Complete a NorthStar prescription sheet, either our Standard or one of our specialized sheets (Study Models, Herbst, Splints, Twin Block, Frankel or Crown/Bridge).
  • Be sure to include: Doctor name (if not imprinted or different than imprint), dental license number, patient name (spelling of your patients name is important so please print), date you are sending the order, date you want the order back in your office (we suggest 2 days prior to insertion date), type of appliance and any special instructions (please be specific) and also any shipping materials you need to have restocked.
  • If you have questions on how to communicate your needs, please call 800.346.0011 for assistance from one of our many skilled technicians.