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How is a new case processed through NorthStar?

• An account number will be assigned.
• Your office will be contacted to verify contact information and determine any special billing needs (master account for more than one office, prefers COD, copies or invoices to alternate address, etc.)
• Our technical supervisor will contact you regarding technical appliance construction preferences.
• You will be sent a Welcome Kit which includes company literature and all necessary shipping materials, including tape, impression bags, model marking pencil, and a special gift!
• After your first order has shipped you will receive a follow-up call. Please share your thoughts on the overall appearance, technical accuracy and service from NorthStar.

What are NorthStar's billing policies?

• An invoice for each patient is shopped with the completed case.  Keep these invoices to verify your monthly statement.  Statements are mailed on the 3rd of each month.
• Payments are due within 30 days to avoid a 1.8% interest charge.
• We accept MasterCard/Visa/Discover/American Express either on an individual basis or automatically each month if an agreement has been signed.
• If you require special arrangements for multiple offices, alternate billing locations, etc. please talk to Cindy B. 800.346.0011 ext. 1187.